Description :

Accountable for the completion of transactional account processes, including : Repair Claims, Total Loss Claims; Title Release requests and ensures accurate posting of all transactions to customer accounts.

Liaises with customers and third parties to resolve open issues in alignment to internal processes and external regulations.

Supports respectful customer experiences throughout life of loan.

Essential Functions / Responsibility Statements :

• Processes / reconciles transactions related to product / functional area.
• Performs various clerical tasks associated with Payments.
• Ensures that department standards and deadlines are met on a daily basis.
• Answers questions for Customers and department Employees.
• Maintains files related to job responsibilities.
• Processes mail as required.
• Employees in this role do not take customer payments.

Qualifications :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education :

Bachelor's Degree or equivalent work experience : Business, Marketing, Finance, or equivalent field. Pref

Other Equivalent combination of education and experience may be substituted in lieu of degree. Req

Work Experience :

• Years Payments, Loss Mitigation, Fulfillment, and / or collections experience. Pref
• Years Pref

Skills and Abilities :

• Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Intermediate to advanced typing and data entry processing skills.
• Ability to handle multiple tasks simultaneously.
• Excellent organizational and time management skills with strong attention to detail.
• Ability to educate customer on a service or product solution.
• Ability to work effectively as a team member.
• Ability to respond to internal and external requests as needed.
• Ability to adhere to policies, procedures, and instructions of management.

Diversity & EEO Statements : At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.

We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions : Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown.

Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights : This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties.

You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time.

This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Last updated : 2024-04-28